E-mail is the preferred communication method and read by all members of theCAT.
If you cannot login you can also contact us by phone or in person.

What information to give us when you need help
TheCAT supports a wide range of hardware and software. If you encounter a problem, we can help you fastest when you provide the following information:

Who are you?

• Full name
• username
• the type of account you're having trouble with
• e-mail address
• phone number

What happened?

• A short description of the problem.
• When did the incident occur? Provide date and time of incident.
• What is the name and location of the affected system? Provide machine name, operating system (UNIX or Windows), building/room number.
• What application was in use at the time of the incident? Provide the software and/or hardware involved.
• Other pertinent information: Any other details you think might be helpful, such as if this particular problem has occured before
•  If the tast you are trying to accomplish has ever worked before, note when it worked last.
  

    Note: A concise, descriptive subject title will expedite your request for help!

 Examples:

Bad: URGENT

Bad: Help!

Good: blckaddr cannot login to UNIX

Good: printer SB3mensbw1 on fire

Good: PCAT bulding: roof collapse damaged pcat4.ece

By Phone: 503-725-5420

If no one is available to answer this phone, leave a message. If you leave a request for assistance, give information as described above.

On the web: http://www.cat.pdx.edu

There is useful information at this site, including more advanced Windows and UNIX user information. We encourage you to visit our web site, even if you don't need help.

Via Internet Relay Chat (IRC): #support on irc.cat.pdx.edu

You can ask questions of support personnel on our support chat channel. Connect to irc.cat.pdx.edu, port 6667, and /join #support. Alternately, click here to chat in #support through your Web browser. Note that there are usually people monitoring that channel but it may take 5-10 minutes to get a response -- please be patient.